What happened
01
The FTC filed the complaint in April 2025.
02
It alleges some people were charged before their free trial ended.
03
It alleges cancelling could take up to 32 actions across 23 screens.
04
It alleges the cancel option disappeared in the 48 hours before renewal.
Why this is a design failure
A cancellation maze keeps people paying for something they have already decided to stop.
The fair alternative
Let people cancel in the same place, in the same number of steps it took to join.
Do
Make cancelling as easy as signing up.
Don’t
Don’t hide cancel behind many steps.
Company response
Uber said its sign-up and cancellation processes comply with the law.