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HL-012

certainty.false

Public example

The EU fined X €120 million over its blue checkmark

The European Commission found X’s blue checkmark to be deceptive design under the Digital Services Act, because anyone can pay for “verified” status without X meaningfully checking who is behind the account.

Medium severity

Fined or settled

What happened

01

The decision was announced on 5 December 2025.

02

It was the first fine under the Digital Services Act.

03

The Commission said the “verified” badge suggests a check that does not take place.

04

The decision also covered X’s ad repository and researcher data access.

Why this is a design failure

A trust signal anyone can buy makes impersonation and scams look credible.

The fair alternative

Only show a verification badge when identity was actually checked, and explain what it means.

Do

Show a trust badge only for what was actually checked.

Don’t

Don’t let a paid feature look like verification.

Company response

X has appealed the decision to the EU General Court.

About this example

Product

X verified badge

Company

X Corp.

Date

2025-12

Category

Pleasing, not honest

Pattern

certainty.false

Where

Social platform

Sources

European Commission, 5 Dec 2025 ↗

Use this example

In a workshop or design review. Cite the source.

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