What happened
01
AGCM opened consumer protection cases against the three chatbot providers.
02
It said users were not told clearly and immediately that answers could be fabricated.
03
DeepSeek committed to prominent in-chat warnings and full Italian disclosures.
04
The closures were published on 30 April 2026, with a 120-day compliance check.
Why this is a design failure
A confident answer with no warning invites people to trust text that may be invented.
The fair alternative
Say plainly, inside the chat, that answers can be wrong and should be checked.
Do
Show a clear accuracy warning where people read the answer.
Don’t
Don’t bury the hallucination warning in the terms.
Company response
The companies offered binding commitments, which AGCM accepted.