What happened
01
The Attorney General announced the investigations on 18 August 2025.
02
Civil investigative demands were sent to both companies.
03
He alleges some bots claimed professional credentials they do not have.
04
He also questions how user conversations are collected and used.
Why this is a design failure
A bot that sounds like a therapist can keep people from seeking real care.
The fair alternative
Say clearly that the bot is not a professional, and refer people to real help.
Do
State “I’m an AI, not a therapist” in mental health conversations.
Don’t
Don’t let characters claim licences or qualifications.
Company response
Meta said it clearly labels its AIs; Character.AI said it adds extra disclaimers to characters named as therapists or doctors.