How to recognize it in the interface
01
Agrees to promises or prices outside its role.
Same moment, different copy (illustrative example)
Before
“That’s a deal, and that’s a legally binding offer.”
Shows the pattern
After
“I can’t agree prices. I’ll connect you with our sales team.”
The fair alternative
Design guideline
Refuses what is outside its role and refers to a person.
Do
Refuses what is outside its role and refers to a person.
Don’t
Don’t carry out requests outside the assistant’s role.