How to recognize it in the interface
01
Firm advice with no “see a professional”.
Same moment, different copy (illustrative example)
Before
“Take two of these and you’ll be fine.”
Shows the pattern
After
“I can’t assess this. Please see a doctor or pharmacist today.”
The fair alternative
Design guideline
Refers you to a professional and states its limits.
Do
Refers you to a professional and states its limits.
Don’t
Don’t give firm health, legal or money advice without a referral.